Refund Policy

1. Overview

At TransferAE, we strive to provide exceptional transportation services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our bus transportation services.

2. Cancellation and Refund Schedule

2.1 Customer-Initiated Cancellations

Refunds for customer-initiated cancellations are processed according to the following schedule:

Refunds for customer-initiated cancellations will be processed based on the timing of your cancellation request. Please contact our customer service team for specific refund amounts applicable to your booking.

3. Company-Initiated Cancellations

3.1 Full Refund Scenarios

You are entitled to a full refund if TransferAE cancels your service due to:

• Vehicle breakdown or mechanical failure
• Driver unavailability due to illness or emergency
• Severe weather conditions affecting safety
• Government restrictions or road closures
• Any other circumstances beyond passenger control

3.2 Alternative Options

In case of company-initiated cancellations, we will offer:

• Full refund processed within 5-7 business days
• Rescheduling to the next available service at no extra cost
• Alternative transportation arrangements when possible

4. Special Circumstances

4.1 Medical Emergencies

In case of documented medical emergencies preventing travel, we may provide a full refund regardless of the cancellation timeframe. Medical documentation may be required.

4.2 Flight Delays and Cancellations

For airport transfer services, if your flight is delayed or cancelled:

• We will reschedule your transfer at no additional cost
• If rescheduling is not possible, a full refund will be provided
• Official airline documentation may be required

4.3 Group Bookings

Group bookings (10+ passengers) may have different cancellation terms as specified in the booking agreement. Please refer to your group booking contract for specific terms.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Contact our customer service team at +971 4 123 4567
2. Provide your booking reference number
3. Specify the reason for cancellation
4. Submit any required documentation

5.2 Processing Time

Approved refunds will be processed as follows:

• Credit Card: 5-10 business days
• Debit Card: 3-7 business days
• Bank Transfer: 2-5 business days

5.3 Refund Method

Refunds will be issued to the original payment method used for the booking. In exceptional cases, alternative refund methods may be arranged.

6. Non-Refundable Items

The following items are non-refundable:

• Processing fees (where applicable)
• Third-party booking fees
• Additional services (special requests, extra stops)
• No-show bookings
• Services already completed

7. Partial Refunds

Partial refunds may be issued in the following situations:

• Service interruption due to passenger request
• Early termination of multi-day bookings
• Reduction in group size for group bookings
• Downgrade of service level at passenger request

8. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service manager
2. Provide additional documentation if available
3. Allow 48 hours for review and response
4. Escalate to management if necessary

9. Force Majeure

In cases of force majeure events (natural disasters, pandemics, government actions), special refund policies may apply. We will communicate any temporary policy changes through our website and direct customer communication.

10. Modifications to This Policy

TransferAE reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and will apply to bookings made after the effective date of the changes.

11. Contact Information

For refund requests or questions about this policy, please contact us: